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Claiming your NBI Clearance (Semi-online).


On my previous post I shared you the steps and instructions on how to claim your NSO birth certificate via phone. Today’s still a part of my passport application; I will share my own experience on getting NBI Clearance Online.

This was the second time that the government impresses me how things got improved from five years ago – when I still have to fall in a long line at SM megamall to renew my clearance. Today, though the online processing is already up and running, a lot are still unaware of this basing on the number of people who still suffer the long line in the NBI Centers; reason why I am sharing this.

Now here are the few steps to follow for a more comfortable way of claiming your NBI Clearance.

UPDATE: I would like to add that while booking an appointment (the process that need location code) per experience is not really neccesarry as long as you have your printed email confirmation,  I am not sure yet if this process can be done in provinces or any other center which are not mentioned on their list of booking code HERE:

STEP 1: Go online (https://nbi-online.com/login) and check the specification of the NBI Clearance that you need as the fees varies per purpose (E.g. travel, work). Also take note of the latest NBI G-cash account number found on the link below. HERE



STEP 2: When you already have the exact cost of the Clearance you need, go to the nearest G-Cash or PPP (Pinoy Pera Padala) outlet to pay the exact amount (E.g. Php140.00 for Travel and work abroad). Please note that the G-Cash or PPP charge service fee which is Php20.00 in our case as we chose G-Cash.

STEP 3: Secure the reference number and register on their homepage with your valid email address.

TIP: (From one of the readers)
 

STEP 4: Open your email and verify the NBI Registration by entering the confirmation code provided in the e-mail message they sent to the e-mail address you provided.
 
STEP 5: Fill up the form – make sure that all the information’s are correct before you submit it.



STEP 6: After submitting the form you will receive a notification via email that include a printable page. You will need to print it and bring it with you when you claim your clearance. The email looks like the one I got below.


STEP 7: Using the instruction found in your notification – send a text message to book an appointment. (We did this to secure an appointment but some didn’t they just went immediately to the nearest NBI Center and proceed to STEP 8.)

STEP 8: Last step is go to the nearest NBI Center, bring with you two valid ID. Proceed to STEP 3 which is the Biometric scan and Picture taking (ha-ha).

STEP 9: Your done just have to wait for the clearance. Waiting time per our experience is less than 5 minutes.


I highly suggest this method to be use by younger generation to help those elders fasten the transaction and lessen their burdens of falling in line, filling up those forms and going through all the possible hustles. :)

Confused? got some questions or think that I forgot a step? Drop a comment and I will get back to you the soonest as I can.




-xoxo-

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Christeen is a 20 something Filipina, a student of life and a corporate employee who travels as she possibly can. Off from work, she's into crafting, fashion designing, taking photos, practicing yoga and telling stories from her journeys.

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More about her and her blog…

78 comments:

  1. so pag punta sa "nearest NBI Center (I assume pwede sa malls)", does this mean there's a dedicated line and I don't have to line up anymore?

    ReplyDelete
    Replies
    1. No, there will be no dedicated line. Instead, you will directly go to step 3 which is going to be the Biometric scanning and taking of picture. Online process eliminates the first 2 steps which as per my observation will give you an hour or two advantage :)

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    2. Thanks! At least no need na pumila from 5:30 in the morning. :)

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    3. Tomo - I remember those days na 6am palang ang haba ng pila sa megamall.

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  2. will there be a dedicated line at the selected NBI center?

    ReplyDelete
    Replies
    1. Wala po. Bale may 3 kasing silang window Step 1,2 & 3. Pag dumaan ka online dun sa last step na agad ang pila mo. HIndi ka na dadaan ng 1 & 2 - yung first two steps kasi yung sobrang bagal eh.

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  3. Hi. I want to ask if I can changed the date of my booking?

    ReplyDelete
    Replies
    1. That i am not sure of. But i believe you can. Kasi online process is matter of taking data lang naman.

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  4. Hi.ask ko lang kung pwede ako hindi na magbook, diretso nalang sa pinakalapit na NBI.

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  5. pwd ata kasi yung sister ko hindi na nagpabook eh. :) ayos naman.

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  6. Hi, i just want to ask if you ever had a problem in terms of validating your account. I'm having a problem. It says i mistyped my reference number or the date, but i didn't. What am i suppose to? Is my payment being wasted? Help me pls. Thank u.

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    Replies
    1. No I havent tried such, but if i would i guess first thing I would do is try to regester again to get another reference number :)

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    2. Hi... how can you register again to get another reference number? i have the same problem too... thanks.

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    3. Hi.. how can i register again to get another reference number? i have the same problem too.. thank you.

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  7. Hi. First of all, I appreciate what you did here. You helped me a lot.

    Secondly, did you receive a confirmation text after you sent your desired Date and Time to the given number?

    I noticed that the number where you are supposed to send the GCash and the number where you send in your appointment date and time. And it has been hours now and I still haven't received any confirmation texts..

    And also, I'd like to add that when paying via GCash, omit the 2882 in the number. I got confused there for a while.

    ReplyDelete
    Replies
    1. Hi, thank you and i'm glad that it helped you.

      to answer your question, yes I did received a confirmation text regarding my desired appointment.

      for your second question, may I ask for the steps that you have taken so far. I didn't quite understand what you meant by it. Did you happen to pay thru any GCASH remittance center?

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  8. So can I booked myself and do step 3 on the same day I did this online processes?

    ReplyDelete
    Replies
    1. for one instance I have seen two who did that in Robinsons Galleria, thought I am not certain if that is usual.

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  9. San adress ko ippdala ung pera?

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  10. hi what if d q xa mapuntahan s scheduled day and time makukuha q p din b xa sa mga susunod n araw?

    ReplyDelete
  11. Hi po.. I pAyed at villarica pawnshop po. Then pag magvavalidate na puro mistyped ang reference number/bday? Anu po kya pde gwin? Thanks po..;)

    ReplyDelete
    Replies
    1. Pasensya na po, d ko masyadong naintindihan. Ibig nyo po bang sabihin eh mali yung reference number na nabigay sa iyo? Or may issue ang website kaya d niyo ma enter ng tama?

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  12. ask ko lang may idea ka kung pano mag input ng special character sa registration na fill up mo online ayaw nya kasi accept ung ñ or Ñ na character e part sya ng middle name ko, na register ko tuloy is N instead of Ñ any idea?

    ReplyDelete
    Replies
    1. Hi Reit,


      Hindi ko rin sure kung paano eh, pero try mo icopy paste yung character. Kasi sa email entry form gumana. :)

      Delete
  13. Hi, tanong ko lang po.. im from Bukidnon, pano mag text ng booking request? sa Cagayan de Oro City ang nearest NBI Clearance Outlet... Yung location code ang problema ko kasi..

    ReplyDelete
    Replies
    1. Hi April, I am not sure yet but i guess u have to use the location code of Cagayan de Oro. I would love to verify that for you but i have a very limited resources right now. Currently working on phone. You may want to check directly to their support if there is any.

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    2. Hi April - my apologies, but this service is center limited. Here are the updated centers that accept booking.

      https://nbi-online.com/file/BookingRequest.pdf?AspxAutoDetectCookieSupport=1

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  14. Hi, tanong ko lang po.. im from Bukidnon, pano mag text ng booking request? sa Cagayan de Oro City ang nearest NBI Clearance Outlet... Yung location code ang problema ko kasi..

    ReplyDelete
  15. Thanks for writing this...From the previous blogs/articles I read about online clearance,they only mentioned that you can claim your clearance in UN Ave in Manila...So, glad I found your blog(you mentioned in one of your replies that someone claimed theirs in Rob Galleria?). I'm hoping to make my appointment either in Rob Gale or Rob Metroeast (I'm from Antipolo).
    Thank you again!

    ReplyDelete
    Replies
    1. Yes, you can set an appointment in Rob Galleria... dun ko na claim yung sakin eh =)

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  16. Hi! Ask ko lang any nbi center pwedi makuha nbi clearance or Manila lang pwedi. Im from Pampanga kasi.

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  17. Hi!ask ko lang any nbi center you can get nbi clearance or in Manila lnga? Im from Pampanga kc wla kasi sa location code.

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  18. This might be helpful. For Gcash payment, you can use the reference number after 24 hours from time of payment. You will get error: Please confirm your reference or you mistyped reference blah blah. if you will use it right away on line. The reason behind this is to give ample time for nbi to recognize your payment.

    ReplyDelete
    Replies
    1. Hi! btw, though we were able to have the booking without waiting for 24 hours I have added your comment to as Tip which is very helpfull :)

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    2. Just sharing -- when I did my NBI e-clearance I payed around 5.30PM, and wasn't able to register in the website until around 5AM the next day. From doing a little research, this delay is probably due to capacity issues on NBI's end.

      Also, NBI e-clearance is not accepted in all NBI Centers, so unless you want to gamble, just book/proceed to one of the listed satellite centers.

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    3. San NBI ka nakakuha? :-) listed ba yung center?

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  19. Hello.. sa pagkakaintindi ko, kahit na this is an online processing at the end of it the person still needs to go for finger printing and picture which means kailangan padin ng personal appearance po.. so i'm guessing if you are not in the country di ka pa din makakakuha ng NBI clearance.. tama ba or did i just miss something.. kasi balak ko sana kumuha ng clearance thru online but since i'm already out of the country, this online won't work for me..?.. or .. again.. i miss something :/

    ReplyDelete
  20. Hello.. sa pagkakaintindi ko, kahit na this is an online processing at the end of it the person still needs to go for finger printing and picture which means kailangan padin ng personal appearance po.. so i'm guessing if you are not in the country di ka pa din makakakuha ng NBI clearance.. tama ba or did i just miss something.. kasi balak ko sana kumuha ng clearance thru online but since i'm already out of the country, this online won't work for me..?.. or .. again.. i miss something :/

    ReplyDelete
    Replies
    1. Yes po, tama po pag kakaintindi nyo., this process is not yet working para sa mga nasa ibang bansa :-)

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  21. Hi po. Magbabayad na po ako today sa GCash center, ibig po ba sabihin dapat pa po ako mag wait ng 24 hours bago ako magregister? :) Pwede ko po ba i-claim to sa Rob Metro East? :) And last question, holiday po tomorrow, open po kaya sila? :)

    Thanks! :)

    ReplyDelete
    Replies
    1. Hi kp, tama po, antay ka muna ng mga 24 hours or check mo after 12midnight kung tatangapin na reference number ng gcash mo. Check mo sa 3-4th paragraph kung pwd sa metro east. Lastly, not sure po kung meron sila on holidays. :-)

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  22. Hi .. nag bayad ako ng saturday for gcashpayment around 12:00nn . pero its Sunday 2:03PM.. ayaw pa din gumana .. lumalabas pa rin yung "Please make sure you have not mistyped your reference number and payment date/birthdate." .. Pa help naman po. thanks

    ReplyDelete
    Replies
    1. Nakuuu *-* di ko rin alam pano yan... natry mo na ba yesterday? baka sakaling dahil weekend.

      Delete
  23. Hi po. Nag bayad po ako sa Globe for Gcashpayment, 12:00nn ng Saturday. Pero Sunday na po now 2:04pm .. lumalabas parin po yung "Please make sure you have not mistyped your reference number and payment date/birthdate." Please Help po. Thanks

    ReplyDelete
  24. Hi. Pag po gcash san kau nagpadala . 28829175638053 or 09175638053? Tnx

    ReplyDelete
    Replies
    1. 1. GCash – thru your Gcash account or the GCash payment center (For Gcash members, send the GCash payment to 28829175638053)

      https://nbi-online.com/file/NBIOnlineClearanceApplication.pdf?AspxAutoDetectCookieSupport=1

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  25. Hi, I am suppose to put passport requirement in the purpose box. Which purpose should i pick (there's only PASSPORT RENEWAL and OTHER REQUIREMENTS choices available) Thanks.
    I'm afraid it will void my transaction made if I'd chose either. :D Thanks

    ReplyDelete
  26. Just an additional input based on my experience last August 23, 2013. :-)

    I paid through a Gcash outlet on August 22, 2013 at around 7pm. Prior to purchase I called NBI online helpdesk and talked to a very nice agent named Eric who assisted me throughout the whole process. According to Sir Eric, regardless of what time (morning or evening) and where (Globe Business Center, Villarica pawnshops, Tambunting pawnshops, etc) you made your Gcash cash in transaction it will all be transmitted by Gcash at night (probably after closing of all Gcash outlets) and will be encoded by NBI from 10am to 12nn the following day. So if you follow the 24hr rule, like for example you paid at 9am today and checked 9am the following day, you will still get an error message. Likewise, even if you made a payment at night like in my case at 7pm, you will be able to validate your reference number between 10am to 12nn the following day, depending on when the NBI agents are able to encode your reference number on their system. Hope that helps. :-)

    And if you choose to claim your NBI clearance at Robinsons Galleria, you go directly to Step 3, there is a dedicated (much shorter) line for NBI online applicants but after picture taking and fingerprint scanning you will still have to line up at step 4 together with the non online applicants. :-)

    PS: SM North department store Gcash outlet doesn't accept NBI clearance cash ins for quite some time already according to the lady I spoke with due to transaction problems. Not sure if other SM department stores has that problem.

    ReplyDelete
  27. Just an additional input based on my experience last August 23, 2013. :-)

    I paid through a Gcash outlet on August 22, 2013 at around 7pm. Prior to purchase I called NBI online helpdesk and talked to a very nice agent named Eric who assisted me throughout the whole process. According to Sir Eric, regardless of what time (morning or evening) and where (Globe Business Center, Villarica pawnshops, Tambunting pawnshops, etc) you made your Gcash cash in transaction it will all be transmitted by Gcash at night (probably after closing of all Gcash outlets) and will be encoded by NBI from 10am to 12nn the following day. So if you follow the 24hr rule, like for example you paid at 9am today and checked 9am the following day, you will still get an error message. Likewise, even if you made a payment at night like in my case at 7pm, you will be able to validate your reference number between 10am to 12nn the following day, depending on when the NBI agents are able to encode your reference number on their system. Hope that helps. :-)

    And if you choose to claim your NBI clearance at Robinsons Galleria, you go directly to Step 3, there is a dedicated (much shorter) line for NBI online applicants but after picture taking and fingerprint scanning you will still have to line up at step 4 together with the non online applicants. :-)

    PS: SM North department store Gcash outlet doesn't accept NBI clearance cash ins for quite some time already according to the lady I spoke with due to transaction problems. Not sure if other SM department stores has that problem.

    ReplyDelete
    Replies
    1. Thank you so much! this helps other readers alot =D

      Delete
  28. Hi! The post and comments are very helpful. I would just like to ask, how long did it take for you to complete the whole process (from step 3 to release of clearance)? I'm planning to go to Robinson's Galleria and I need to manage my schedule. If you could also give a tip what time is advisable for faster transaction..

    Thank you very much! :)

    ReplyDelete
    Replies
    1. Hi,

      I completed the form in less than 10 minutes (Thursday) then we scheduled the apointment the next-day. Friday we went to NBI for steps 8&9 and it took us less than 15 minutes to complete the two. =D

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    2. Thank you! (:

      Delete
  29. Tanong ko lang kung may nakalagay din na Location Code for Calapan, Oriental Mindoro? Pwede ba ang online application kahit sa anong outlet pumunta kahit sa Provincial District pwede ang Online Apllication? Thanks :)

    ReplyDelete
    Replies
    1. Hi, Currently, your area is not listed. I am not sure yet if this process can be done in provinces or any other center which are not mentioned on their list of booking code HERE: https://nbi-online.com/file/BookingRequest.pdf?AspxAutoDetectCookieSupport=1

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  30. you can pay and get your NBI E-clearance reference number at any Kwartagram Outlets. visit to know the outlets nearest you.
    Charge is only P140.00 However, you may opt to get their additional services for the Encoding and Printing of the QR Codes just in case you don’t have any computer/laptop, internet or printer for additional P50.00
    Again the additional services they are offering is only OPTIONAL. You may only get the reference number and do the encoding and printing by yourself.

    http://www.kwartagramcorp.com/index.php/services/nbi-e-clearance-payment

    ReplyDelete
  31. Hi! I just want to share that that GCASH is about to discontinue being a payment facility for the eClearance. PPP will be the only payment facility available for eClearance. (from nbi-online.com)

    However you can pay and get your NBI E-clearance reference number at any Kwartagram Outlets. visit http://www.kwartagramcorp.com/index.php/services/nbi-e-clearance-payment to know the outlets nearest you.
    Charge is only P140.00 However, you may opt to get their additional services for the Encoding and Printing of the QR Codes just in case you don’t have any computer/laptop, internet or printer for additional P50.00

    Again the additional services they are offering is only OPTIONAL. You may only get the reference number and do the encoding and printing by yourself.

    ReplyDelete
  32. Hi! Just want to ask, what if I'm going to use my married name, what are the requirements needed? IDs available are with my married name are: SSS and Company.
    Do I need to bring my old NBI Clearance with my single name?
    What if my single name was a HIT before, is there a possibility that my married name will be on HIT too?
    Appreciate your help. Thanks in advance.

    ReplyDelete
  33. Hi! Would like to ask, what if I will be requesting an NBI e-clearance using my married name, are there any requirements? My supporting documents available for my married name are: SSS, Company and MC.
    What if my single name was a HIT? Does it mean that my married name has a possibility to be a HIT?
    Also, can I request for my own schedule of appointment or the online registration automatically assigns when I should go to the Satellite Office chose?
    Thank you in advance.

    ReplyDelete
  34. Hi! If I may ask, did the guard (or anyone from the NBI center in Rob Galleria) ask you if you have scheduled an appointment, or you just said presented your NBI e-clearance QR code?

    Thanks!

    /ClaireF

    ReplyDelete
    Replies
    1. Hi Claire,

      No, we were not asked. We just told them that we did the online process then we were directed to step three. But that was way back. Baka madami na nag online ngayun giving them the need to enforce the booking process.

      xx,
      Christeen

      Delete
  35. Hi Christeen,
    good day! would like to ask, can i proceed to the branch even if i haven't received a confirmation from my sms booking?
    i made booking last Monday, Nov. 11, 2013 and until now i haven't received a text confirmation. my requested schedule is on Nov. 15, 5pm.
    need ur comment

    tnx in advance

    ReplyDelete
  36. Ask ko lang if this online process is the same as renewal online? Thanks!

    ReplyDelete
  37. Urgent question po. Pwede ko ba iclaim sa ibang branch? At hndi sa UN branch kung saan ako nagapply. Btw hndi po ako nag apply online. Aftet 1 weej ko pa daw kasi makkuha, kaso uuwi na pala ako ng probinsya

    ReplyDelete
    Replies
    1. Hi!! not sure if that is possible. better call them :)

      Delete
  38. Hi? ask lang po ako.Tapos n akong magbayad through BDO last feb.18,2015 then wala pa po yong confirmation code ko so paano po yun?

    ReplyDelete
  39. Pde po ba iclaim sa ibang branch ng nbi ung nbi clearance

    ReplyDelete
    Replies
    1. I doubt po.. kasi naka per appointment sya.

      Delete
  40. Hi! Ask ko lang pano kung mag1 month na di ko pa nakukuha ung nbi clearance ko. pwede ko pa din ba sya makuha?. ilang araw ba ung palugit para mapaso ung nbi?. Thank you

    ReplyDelete
  41. hi pwede ko po ba mclaim sa ibang brach ung pinaappointment ko sa rob galleria .. nabayaran ko na po kaso di ko nakuha nung exact date ng apointment ko .. pwede ko ba sya iclaim sa ibang branch like mandaluyong cityhall branch thanks

    ReplyDelete
  42. Hi. Nagapply kasi ako sa NBI MANDALUYONG CITY HALL. Possible po ba na makuha k pa yung nbi clearance ko kasi nakalimutan ko siya Ipick up sa binigay sakin na date?

    ReplyDelete
  43. Hi ask ko lang..may resibo na ako paid last july.. can i still claim my clearance today using same receipt?

    ReplyDelete
    Replies
    1. Hi, I hope I have the answer to question but I haven't really tried it. So I guess to be sure, you have to try going there and personally ask :)

      Delete
  44. Hi can i ask a question? pwede ba magbayad sa ibang nbi center? please reply asap. thanks! ^_^

    ReplyDelete